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Remote Support

By downloading the remote support SOS tool, you (the User) acknowledge and consent to Offsite Support Representatives accessing your device remotely for the purpose of diagnosing and resolving technical issues. Users understand that, while all reasonable efforts will be made to maintain the security and privacy of their data, Offsite Employees cannot guarantee absolute protection against unauthorized access or breaches. By utilizing this service, users agree to indemnify and hold harmless Offsite Employees from any liability arising from the remote control access during the support session.

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Submit a Ticket

ZOHO DESK

Tell us what's going on - our team typically replies within one business day.

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Powered by Zoho Desk Open Help Center →

Remote Support

By downloading the remote support SOS tool, you (the User) acknowledge and consent to Offsite Support Representatives accessing your device remotely for the purpose of diagnosing and resolving technical issues. Users understand that, while all reasonable efforts will be made to maintain the security and privacy of their data, Offsite Employees cannot guarantee absolute protection against unauthorized access or breaches. By utilizing this service, users agree to indemnify and hold harmless Offsite Employees from any liability arising from the remote control access during the support session.

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Security

Independent Penetration Testing & Security Commitment.

At OffSite Image Management, protecting customer data and maintaining the integrity of our healthcare imaging solutions are core priorities. As part of our ongoing cybersecurity program, we engage independent third-party security professionals to perform external penetration testing and security assessments of our public-facing infrastructure.

Our most recent assessment was conducted by 3Nails Information Security using a black-box testing methodology designed to simulate real-world attack scenarios. This approach evaluates how an external threat actor would attempt to identify vulnerabilities, gain unauthorized access, or compromise systems without prior knowledge of the environment.

The assessment included extensive reconnaissance, vulnerability analysis, password attack simulations, service enumeration, and manual exploitation testing. During testing, security controls successfully prevented unauthorized access to employee accounts and protected critical systems from compromise.

As with any mature cybersecurity program, the assessment identified opportunities for continued improvement. Findings were reviewed by our engineering and security teams, remediation efforts were implemented where appropriate, and long-term security initiatives were incorporated into our ongoing technology roadmap.

OffSite maintains a continuous security improvement strategy that includes

  • Regular third-party security assessments and penetration testing
  • Vulnerability management and patching programs
  • Security monitoring and threat detection capabilities
  • Secure configuration management and access controls
  • Staff security awareness and training initiatives
  • Ongoing review of industry best practices and emerging threats

We recognize that cybersecurity is not a one-time project but an ongoing commitment. Through continuous assessment, monitoring, and improvement, OffSite Image Management remains dedicated to providing secure, reliable healthcare imaging solutions for our customers.

For questions regarding our security practices or compliance initiatives, please contact our team directly at [email protected] or (816) 232-7483.

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