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Remote Support

By downloading the remote support SOS tool, you (the User) acknowledge and consent to Offsite Support Representatives accessing your device remotely for the purpose of diagnosing and resolving technical issues. Users understand that, while all reasonable efforts will be made to maintain the security and privacy of their data, Offsite Employees cannot guarantee absolute protection against unauthorized access or breaches. By utilizing this service, users agree to indemnify and hold harmless Offsite Employees from any liability arising from the remote control access during the support session.

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Cloud Backup and Community Hospitals: Why Speed and Access is Critical

Offsite Solutions for Cloud Backup A surprising number of hospitals rely on aged systems for backing up their data. In fact, some still use CD towers and manual backup techniques, which is not only slow, but also inefficient and prone to errors. Fortunately, the cloud backup system is finding its way into the daily backup […]

Lessons in Offsite Data Storage: Does it Pay Off for Hospitals?

Hospitals large and small that once relied solely on paper records and film radiology are seeing massive savings and convenience by switching to an outsourced method of storage and retrieval. The savings in resources and material alone often pay for the third-party companies providing offsite data storage that have established HIEs and PACS. Document management […]

PACS and Consistent Measurements: Saving Lives?

Software related to picture archiving and communications systems (PACS) are continually improvingand offering different approaches that allow doctors and specialists to better serve their patients. According to a recent study published in the American Journal of Roentgenology, lesion management software used in PACS has provided a more reliable and consistent method of studying metastatic lesions […]

What is the Process for Centralized Image Storage?

The PACS market has grown over the last 10 years as the various procedures and image formats have evolved. To keep up with the proliferation of data, many healthcare professionals are developing a centralized image storage process to help them share the images and control costs in the process. The process requires a vendor neutral […]

Offsite Data Storage in the Cloud: What Hospitals Consider Before Moving

The amount of data contained in medical records can be staggering, especially when there are high-resolution radiological images involved. Rather than invest in servers to store the data on-site, healthcare facilities are taking to the cloud. A major Boston medical center recently made the move to facilitate its need for a very large data storage […]

Lessons From Boulder: Patients Frustrated Over Data Loss

Technology has gone a long way in assisting healthcare professionals in providing quality care for their patients. But when the technology goes on the blink, the ability to provide care is severely hampered. A recent computer system outage at a community hospital in Boulder, CO proved the point when data loss became a serious issue. […]

Image Management and Meaningful Use: What Rural Hospitals Must Know

The Health Information Technology for Economic and Clinical Health Act (HITECH) has someimportant provisions that rural hospitals need to be aware of. The act establishes a funding base for healthcare facilities to establish health information technology efforts, including technology related to electronic health records. But the act also penalizes facilities that have failed to achieve […]

Doctors Say Why Electronic Health Records Matter

Healthcare professionals spend a lifetime upholding the oath they took early in their careers. The oath requires them to care for the sick to the best of their abilities and judgment. Technology, no doubt, has assisted them throughout the centuries in keeping this oath. The latest generation of doctors has electronic health records (EHR) to […]

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