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By downloading the remote support SOS tool, you (the User) acknowledge and consent to Offsite Support Representatives accessing your device remotely for the purpose of diagnosing and resolving technical issues. Users understand that, while all reasonable efforts will be made to maintain the security and privacy of their data, Offsite Employees cannot guarantee absolute protection against unauthorized access or breaches. By utilizing this service, users agree to indemnify and hold harmless Offsite Employees from any liability arising from the remote control access during the support session.

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Tell us what's going on - our team typically replies within one business day.

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Powered by Zoho Desk Open Help Center →

Remote Support

By downloading the remote support SOS tool, you (the User) acknowledge and consent to Offsite Support Representatives accessing your device remotely for the purpose of diagnosing and resolving technical issues. Users understand that, while all reasonable efforts will be made to maintain the security and privacy of their data, Offsite Employees cannot guarantee absolute protection against unauthorized access or breaches. By utilizing this service, users agree to indemnify and hold harmless Offsite Employees from any liability arising from the remote control access during the support session.

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Sep 2, 2026

Creating Change Request Form.

Offsite Knowledge Base · iQ-View

Creating Change Request Form

Log in to Offsite Image Management Support portal. Select My Area Select Add Ticket Select Change Request Form from the Layout dropdown menu Enter your Account Name Enter Subject: Change Request Select the product needing changes from the Licensed …

Document Information

Document Number KB-1077
Knowledge Base Customer Knowledge Base
Category iQ-View
Audience All help-center users

Article details

Log in to Offsite Image Management Support portal.
Select My Area
Select Add Ticket
Select Change Request Form from the Layout dropdown menu
Enter your Account Name
Enter Subject: Change Request
Select the product needing changes from the Licensed Product dropdown
Enter as much information as possible into the description field
Attach any files you believe are needed to fulfill the request
Select Submit
Document owner: Offsite Image Management · Classification: Customer knowledge base · Standardized: September 2, 2026

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