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Remote Support

By downloading the remote support SOS tool, you (the User) acknowledge and consent to Offsite Support Representatives accessing your device remotely for the purpose of diagnosing and resolving technical issues. Users understand that, while all reasonable efforts will be made to maintain the security and privacy of their data, Offsite Employees cannot guarantee absolute protection against unauthorized access or breaches. By utilizing this service, users agree to indemnify and hold harmless Offsite Employees from any liability arising from the remote control access during the support session.

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Support tools

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Remote Support

By downloading the remote support SOS tool, you (the User) acknowledge and consent to Offsite Support Representatives accessing your device remotely for the purpose of diagnosing and resolving technical issues. Users understand that, while all reasonable efforts will be made to maintain the security and privacy of their data, Offsite Employees cannot guarantee absolute protection against unauthorized access or breaches. By utilizing this service, users agree to indemnify and hold harmless Offsite Employees from any liability arising from the remote control access during the support session.

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Knowledge Base

Public

01 – iQ-View | Introduction

Offsite Knowledge Base · iQ-View 01 - iQ-View | Introduction Reference information and operating guidance. Training resource Use the embedded recording together with the…
September 2, 2026

02 – iQ-View | DICOM Settings

Offsite Knowledge Base · iQ-View 02 - iQ-View | DICOM Settings Reference information and operating guidance. Training resource Use the embedded recording together with…
September 2, 2026

03 – iQ-View | Local and Administrative settings

Offsite Knowledge Base · iQ-View 03 - iQ-View | Local and Administrative settings Reference information and operating guidance. Training resource Use the embedded recording…
September 2, 2026

04 – IQ View | Sorting, Searching and Filtering Patient list

Offsite Knowledge Base · iQ-View 04 - IQ View | Sorting, Searching and Filtering Patient list Reference information and operating guidance. Training resource Use…
September 2, 2026

05 – iQ-View | Exporting

Offsite Knowledge Base · iQ-View 05 - iQ-View | Exporting Reference information and operating guidance. Training resource Use the embedded recording together with the…
September 2, 2026

06 – iQ-View | Transferring

Offsite Knowledge Base · iQ-View 06 - iQ-View | Transferring Reference information and operating guidance. Training resource Use the embedded recording together with the…
September 2, 2026

07 – iQ-View | Study List & Sorting

Offsite Knowledge Base · iQ-View 07 - iQ-View | Study List & Sorting Reference information and operating guidance. Training resource Use the embedded recording…
September 2, 2026

08 – iQ-View | Viewer & Tools – Part 1

Offsite Knowledge Base · iQ-View 08 - iQ-View | Viewer & Tools - Part 1 Reference information and operating guidance. Training resource Use the…
September 2, 2026

Creating Change Request Form

Offsite Knowledge Base · iQ-View Creating Change Request Form Log in to Offsite Image Management Support portal. Select My Area Select Add Ticket Select…
September 2, 2026

How to : Burn a CD

Offsite Knowledge Base · iQ-View How to : Burn a CD Step 1. Choose your exam, click on Export and choose Export to medium.…
September 2, 2026

How to: Create a secondary capture image

Offsite Knowledge Base · iQ-Web How to: Create a secondary capture image Step 01 Click on Tools>Create Secondary Capture Image>Create New Secondary Capture Image…
September 2, 2026

How To: Create a User in iQ-Web PACS

Offsite Knowledge Base · iQ-Web How To: Create a User in iQ-Web PACS Overview iQ-WEB features a comprehensive user management system that allows administrators…
September 2, 2026

How to: Download a exam(s)

Offsite Knowledge Base · iQ-Web How to: Download a exam(s) There are two different options when downloading an exam(s) in iQ-Web. Both options will…
September 2, 2026

How To: Edit Patient Information in iQ-Web

Offsite Knowledge Base · iQ-Web How To: Edit Patient Information in iQ-Web 1. Identify the Patient in iQ-Web and notate the Patient ID. 2.…
September 2, 2026

How to: Export from PACS

Offsite Knowledge Base · iQ-Web How to: Export from PACS Exporting an exam in iQ-Web is the equivalent to downloading the entire exam to…
September 2, 2026

How To: Export to USB Drive

Offsite Knowledge Base · iQ-View How To: Export to USB Drive Step 1. Choose your exam, click on Export and choose "Copy to Directory"…
September 2, 2026

How to: Import Exams in iQ-View

Offsite Knowledge Base · iQ-View How to: Import Exams in iQ-View Reference information and operating guidance. Article details Document owner: Offsite Image Management ·…
September 2, 2026

How to: Upload to PACS

Offsite Knowledge Base · iQ-Web How to: Upload to PACS . Login to the iQ-Web Portal. Across the top click on TOOLS>Upload DICOM Image>Choose…
September 2, 2026

How To: Use CloudSCAN in iQ-Web

Offsite Knowledge Base · CloudSCAN How To: Use CloudSCAN in iQ-Web CloudSCAN User Guide Overview CloudSCAN allows you to scan and attach paperwork directly…
September 2, 2026

iQ-View Quick Tip Guide

Offsite Knowledge Base · iQ-View iQ-View Quick Tip Guide Maintenance Restart the workstation, hardware, once a week. Restart the IQ View software once a…
September 2, 2026

iQ-Web Quick Tips Guide

Offsite Knowledge Base · iQ-Web iQ-Web Quick Tips Guide Maintenance Check for duplicate patient IDs and reconcile the list weekly. to Check all Job…
September 2, 2026

Workstation Viewer

Offsite Knowledge Base · iQ-View Workstation Viewer Reference information and operating guidance. Training resource Use the embedded recording together with the notes and reference…
September 2, 2026

CloudSCAN

How To: Use CloudSCAN in iQ-Web

Offsite Knowledge Base · CloudSCAN How To: Use CloudSCAN in iQ-Web CloudSCAN User Guide Overview CloudSCAN allows you to scan and attach paperwork directly…
September 2, 2026

iQ-View

01 – iQ-View | Introduction

Offsite Knowledge Base · iQ-View 01 - iQ-View | Introduction Reference information and operating guidance. Training resource Use the embedded recording together with the…
September 2, 2026

02 – iQ-View | DICOM Settings

Offsite Knowledge Base · iQ-View 02 - iQ-View | DICOM Settings Reference information and operating guidance. Training resource Use the embedded recording together with…
September 2, 2026

03 – iQ-View | Local and Administrative settings

Offsite Knowledge Base · iQ-View 03 - iQ-View | Local and Administrative settings Reference information and operating guidance. Training resource Use the embedded recording…
September 2, 2026

04 – IQ View | Sorting, Searching and Filtering Patient list

Offsite Knowledge Base · iQ-View 04 - IQ View | Sorting, Searching and Filtering Patient list Reference information and operating guidance. Training resource Use…
September 2, 2026

05 – iQ-View | Exporting

Offsite Knowledge Base · iQ-View 05 - iQ-View | Exporting Reference information and operating guidance. Training resource Use the embedded recording together with the…
September 2, 2026

06 – iQ-View | Transferring

Offsite Knowledge Base · iQ-View 06 - iQ-View | Transferring Reference information and operating guidance. Training resource Use the embedded recording together with the…
September 2, 2026

07 – iQ-View | Study List & Sorting

Offsite Knowledge Base · iQ-View 07 - iQ-View | Study List & Sorting Reference information and operating guidance. Training resource Use the embedded recording…
September 2, 2026

08 – iQ-View | Viewer & Tools – Part 1

Offsite Knowledge Base · iQ-View 08 - iQ-View | Viewer & Tools - Part 1 Reference information and operating guidance. Training resource Use the…
September 2, 2026

Creating Change Request Form

Offsite Knowledge Base · iQ-View Creating Change Request Form Log in to Offsite Image Management Support portal. Select My Area Select Add Ticket Select…
September 2, 2026

How to : Burn a CD

Offsite Knowledge Base · iQ-View How to : Burn a CD Step 1. Choose your exam, click on Export and choose Export to medium.…
September 2, 2026

How To: Export to USB Drive

Offsite Knowledge Base · iQ-View How To: Export to USB Drive Step 1. Choose your exam, click on Export and choose "Copy to Directory"…
September 2, 2026

How to: Import Exams in iQ-View

Offsite Knowledge Base · iQ-View How to: Import Exams in iQ-View Reference information and operating guidance. Article details Document owner: Offsite Image Management ·…
September 2, 2026

iQ-View Quick Tip Guide

Offsite Knowledge Base · iQ-View iQ-View Quick Tip Guide Maintenance Restart the workstation, hardware, once a week. Restart the IQ View software once a…
September 2, 2026

Workstation Viewer

Offsite Knowledge Base · iQ-View Workstation Viewer Reference information and operating guidance. Training resource Use the embedded recording together with the notes and reference…
September 2, 2026

iQ-Web

How to: Create a secondary capture image

Offsite Knowledge Base · iQ-Web How to: Create a secondary capture image Step 01 Click on Tools>Create Secondary Capture Image>Create New Secondary Capture Image…
September 2, 2026

How To: Create a User in iQ-Web PACS

Offsite Knowledge Base · iQ-Web How To: Create a User in iQ-Web PACS Overview iQ-WEB features a comprehensive user management system that allows administrators…
September 2, 2026

How to: Download a exam(s)

Offsite Knowledge Base · iQ-Web How to: Download a exam(s) There are two different options when downloading an exam(s) in iQ-Web. Both options will…
September 2, 2026

How To: Edit Patient Information in iQ-Web

Offsite Knowledge Base · iQ-Web How To: Edit Patient Information in iQ-Web 1. Identify the Patient in iQ-Web and notate the Patient ID. 2.…
September 2, 2026

How to: Export from PACS

Offsite Knowledge Base · iQ-Web How to: Export from PACS Exporting an exam in iQ-Web is the equivalent to downloading the entire exam to…
September 2, 2026

How to: Upload to PACS

Offsite Knowledge Base · iQ-Web How to: Upload to PACS . Login to the iQ-Web Portal. Across the top click on TOOLS>Upload DICOM Image>Choose…
September 2, 2026

iQ-Web Quick Tips Guide

Offsite Knowledge Base · iQ-Web iQ-Web Quick Tips Guide Maintenance Check for duplicate patient IDs and reconcile the list weekly. to Check all Job…
September 2, 2026
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